Shipping Information
ResMed products can only be sold directly to patients within the United States and not to other third parties or businesses. Respironics prohibits us from exporting their products. We are able to ship all other products outside of the US. If your country is not listed in the available shipping destination, please Contact Us so that we can provide the most accurate shipping information.
Availability
- Orders for in stock items placed by 3pm (CST) will be shipped the same business day, Monday-Friday.
- Orders placed on weekends or holidays will ship on the next business day.
- Orders for items that require a prescription will be held until the prescription is received. Click here for prescription information
- If you have any questions, please call us toll free at (877) 475-3373 or email sales@talkaboutsleep.com
UPS Shipping
- Standard delivery is UPS 1-5 day ground. See a UPS Time in Transit Map
- Upgraded options are available at an additional charge. (UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select) **
- Delivery times apply to in-stock items only. You will be notified by e-mail if an item is out of stock and when it is expected to be received to complete the order. Orders may be split up if an item is out of stock or at our shipped from multiple warehouses.
Domestic (US 50 States)
48 Contiguous States
We offer free UPS ground shipping, within the 48 contiguous states, on all orders over $99. There are upgraded options available if you choose, at an additional cost ** .
Hawaii and Alaska
For orders to AK and HI, UPS standard rates will apply. There are upgraded options available if you choose, at an additional cost ** .
**Note : UPS calculates Air shipments by dimensional weight. Due to this, the actual shipping charge could differ greatly from the estimated shipping (usually lower). If you have any questions, please contact us for actual shipping charges.
International Shipments
CPAP equipment from the following manufacturers can not be shipped out of the United States ResMed and Respironics.
All International shipments must clear the Customs in your country which can delay the arrival of your order.
Please be sure to read all of the information below BEFORE placing your order.
You can calculate approximate US Postal shipping costs by clicking on the link below or copying and pasting the address below into your browser:
- http://www.usps.com/tools/calculatepostage/welcome.htm?from=global_header&page=calculatepostage
- Then select your Country from the pull down menu.
- Use 54020 in the “send from” zip code and an average of 2 pounds for a mask.
- This should get you reasonably close to actual costs.
Please use the link provided above to get an estimate on shipping cost BEFORE you place your order.
If you would like to approve the shipping totals BEFORE the shipping charges are applied to your account and the shipment goes out, please indicate this on the ‘Special Instructions’ when placing your order.
We will hold your order open for 3 days waiting for your decision to approve the order and shipping costs after which time your order will be canceled, your charge card credited and all items will be returned to our inventory.
Actual shipping costs are determined and charged to your credit card when the total weight and destination for your order is known and by having your complete contact information on your order.
PLEASE NOTE! If you refuse delivery for any reason after your order has been shipped, you will still be charged all shipping costs for the shipment to you and ALL costs for having your order returned to us.
The chart below outlines shipping times and the various costs for International shipments.
| United States Postal Service | UPS Standard | UPS Expedited | |||||||||||||||
| Time in Transit | 6 to 11 Working days | 3 - 7 Working Days | 2-3 Working Days | ||||||||||||||
| Tracking ability | Limited | Full | Full | ||||||||||||||
| Insurance | None | Included | Included | ||||||||||||||
| Duty | Varies by product and county, typically 5 -10% | ||||||||||||||||
| Entry Prep (Brokerage Fee) |
|
|
Included | ||||||||||||||
| Bond | Included | Included | Approximately $6.00 | ||||||||||||||
| COD | Included | Included | Approximately $5.00 | ||||||||||||||
| Total Landed Cost | Shipping Charge + $5-$8 Brokerage Fees Taxes and Duty |
Shipping Charge + $10 Brokerage Fees (under $200) Taxes and Duty |
Shipping Charge + $11 COD and Bond Taxes and Duty |
||||||||||||||
